Best Ever.

Offered an upgrade at pick up. Although this was additional cost the car was terrific. The staff were polite and very helpful,

The staff at the airport is very friendly and knowledgeable. On the return journey i arrived late after being stuck on the road behind caravans, i had to drop the key in a rather unorthodox fashion, and the staff was all to happy to help You cannot beat the value of a smile when arriving into a new place.

Did exactly what it read in the label. Liked the straight honest extra for a wider insurance policy.

Amazing service plane was diverted so delayed on arrival by 3 hrs outside of office hrs I rang the counter guy and he said he would wait past his finish time so we did not have to return the nxt day. He waited till 6.30 and he should have finished at 6. Wow.

Great

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process

Avis charged £400 for small superficial scratch on the car which was complete rip off and exploitation of insurance excess. I did not accept that amount and going to challenge it.