Everything's perfect

everything was good But they forget to put gas in the car

Excellent service. Very new car with only 5k on the clock

Easy booking process. Best price for the car type needed

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.

I could sélect my car, the whole process was very efficient

Like: I had a terrible accident because use of a truck tire in the middle of the I-5 freeway, and the Alamo staff were Soooooo nice to me! There was very substantial damage to the car as a result of the accident, and I could not avoid going over the tire. They were very pleasant!!