Excellent

Everything was clear at the moment of booking and I have even been upgraded to a better, much larger car, which was very exciting! No problems whatsoever at the return.

Booming was smooth and easy, all was clear, looking forward to booking again!

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

Tiresome when they say there is a small chip of 0.0001 mm but it's ok you will not be charged. It's annoying and condescending. I have this comment each time with Europcar and never with Hertz at the same location where I hire at least twice a month.

They run out of the car i booked, they said it’s sn upgrade ( i didn’t see any upgrades)

Dislike: Lack of full coverage insurance clarity (that it was separate). I didn't feel protected enough