Fantastic

Good price. Car interior was not clean. Easy to extend length of hire.

booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated

The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her. Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.

Met the expectations

Able to find a good vehicle

Car is good and clean

Easy to arrange the booking of car. I will use this to book this next time

Thrifty had forgotten to include the additional child seat as per my order and I had to personally drive to another location after picking up the car without my family to collect, fix the child seat myself and head back to pick up the family. The certified child seat installers were running late to work and I couldn’t wait another half an hour for them. Whole process took me an hour plus and disrupted my travel journey for the day. Also, upon returning the vehicle at the airport before departing Sydney, I had returned before 9am but they registered it as 11am instead with additional day charge. Still in dispute with them.