The staff was rude and kept asking if I wanted additional paid services.

Renting and returning the car was very easy. We encountered a major snowstorm in the eastern U.S. and drove over 3000 kilometers, so the car was quite dirty. We wanted to wash it but couldn't find a place. Returned it as is, and it only took two minutes. The rental company didn't say anything about it. However, they did charge us a few hundred dollars extra for insurance and road assistance. Honestly, it might be our fault for not understanding English well enough; we were in a hurry to pick up the car and agreed to it.

Clean and friendly

Good service, poor vehicle condition

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent