always problem

Obligation de prendre un vehicule diesel, avec paiement d'une taxe environnement supplémentaire (10 eur pour 2 jours de location), 90 minutes pour la prise en charge du véhicule... Tres mauvaise experience

Très déçus du SAV, arrêtez de payer vos collaborateurs à la commission! C'est du vol, nous avons réservé et payé à partir du 10/08 pour 12h (réservation confirmée et réglée !) arrives avant 17h et notre véhicule re-loué Â une autre personne! On nous a obligé à louer 1 véhicule de catégorie supérieure avec un supplèment de 108E!!! Â quoi sert de réserver? nous avons rendu le véhicule 5heures plutôt que prévu et pas de réduction évidemment. Nous ne ferons aucune pub vous concernant et ne renouvèlerons pas avec votre Société nous avons le sentiment d'avoir été pris pour des pigeons. Et c'est très regrettable. Un deal est un deal!

Counter staff became hostile when I didn't want to purchase additional insurance (not needed as i had an annual SDCW policy). On returning the vehicle, the staff member inspected the car and found 2 minute scratches (almost invisible to the naked eye and certainly not done by me) and said that, technically, I was responsible for this as the 'damage' had not been reported when I picked up the car. She decided not to charge me as she was 'tired'. I am not an easily annoyed person, but her attitude made me very cross. I would not use goldcar again. If you choose to do so, I would recommend inspecting thoroughly the vehicle on pickup and making sure that you report even the tiniest scratch and paint chip before accepting the car.

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service

Like: Easyrentcar.com simplifies car rental as they do all the work for best value for money from reputable car hire companies.
Dislike: Unfortunately the insurance is the most expensive as we opted for a full comprehensive cover.