Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over.
Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.
About QEEQ:10.0/10
Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.
“Car rental was very good.
Hybrid car was great.
I took good care.”
About Budget:10.0/10
I was worried about checking car for damage at pick up, as it was raining and hard to check .
I did take photos.
Luckily we had a short trip this time and I took care of th e car.
I was given a hybrid car and it was very good.
About QEEQ:8.0/10
Everything went OK.
Thanks.
I'm using QEEQ Again soon in Australia do hoping for another Hybrid car Please.
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