41 Car Rental Brands at Miami Airport (MIA)

Reviewed: November 4, 2024

Me realizan un cobro a la semana posterior a la entrega. No entiendo de qué se trata

Reviewed: July 7, 2024

When I showed up at the counter the whole booking changed. No good

Reviewed: June 28, 2024

It's okay.

Reviewed: June 24, 2024

Very good, but I left something in the car and couldn't retrieve it.

Reviewed: June 15, 2024

Inicialmente me dieron un carro que no tenía problemas de presión en la llamara. Luego siguiente carro fallaron los frenos y estaba supremamente sucio.

Reviewed: November 1, 2024

The car was excellent. The workers are very friendly they make my experience worth it

Reviewed: May 14, 2024

They retain your security deposit for over 2 weeks, so be cautious of that.

Reviewed: April 13, 2024

Pretty good overall.

Reviewed: March 31, 2024

The card machine they were using would not accept my Credit card and I was misold extra CDW insurance which I shouldn’t have needed to purchase. The overall amount coming to something over £300 extra

Reviewed: January 3, 2024

They enforce mandatory charges and set contract traps.

Reviewed: October 22, 2024

Excelente customer care and service

Reviewed: January 2, 2024

No me mandaron foto del coche y cuando avisé que íbamos con retraso en el control de pasaportes, no me dijeron que llevaban el coche al aeropuerto. Con lo que no pude recoger el coche hasta el día siguiente. Me costó 30 $ del aeropuerto a la oficina , 70$ de la oficina al hotel en South beach y 50$ del hotel al día siguiente a la oficina . Con lo que me costó 150$ y un día sin coche.

Reviewed: October 20, 2024

Just when leaving the city, I got a warning that a tire was underinflated. I had to go and find air before continuing.

Reviewed: September 25, 2024

Car was fine except for the air loss. Woman at the Miami counter was acting up a bit, which was unnecessary.

Reviewed: February 20, 2024

They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.

Reviewed: February 19, 2024

Forced upselling and very aggressive

Reviewed: January 4, 2024

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Reviewed: October 19, 2024

Very good company, they offered me ask the services i needed

Reviewed: June 25, 2024

The service quality varies by location. Miami was excellent, but in LA it was poor and they charged extra fees.

Reviewed: May 26, 2024

Que el carro ya debe contar con GPS ACTIVADO gratuito

Reviewed: May 15, 2024

They upsold a highway toll box and charged an extra $240. Also, make sure to check the contract before picking up the car, as they had already charged for a full tank of gas. When returning the car, be sure to return it empty. I returned it with a full tank, and it was nearly impossible to get a refund through them. It's also very hard to reach the car rental company by phone in the U.S. Lastly, they required the gas receipt, which nobody usually keeps.

Reviewed: March 12, 2024

THEY ADD EXTRA CHARGES ON GAS AND ADDITIONAL DRIVER

Reviewed: August 28, 2024

No comments

Reviewed: June 26, 2024

The Thrifty car rental service at this airport has relatively good service. However, they can be somewhat misleading by claiming that the road insurance is mandatory for everyone. During my second rental, I unknowingly paid for it. But subsequent rentals with Thrifty didn't have this issue. I now think there might have been a problem with that particular car, which is why they suggested I buy it.

Reviewed: May 23, 2024

The thrifty receptionist at MIA airport told me that I could get a refund for the unused fuel if I pre-pay the fuel. So I ordered it. I returned the car with almost full tank and they didn’t issue the refund. And they told me it’s not refundable. It is a complete fraud! I was cheated almost $75!

Reviewed: January 20, 2024

Very satisfied

Reviewed: December 22, 2023

Me disguste con ellos pues me aplicaron un seguro sin yo solicitarlo y lamentablemente me confié

Reviewed: August 19, 2024

El coche superó ampliamente mis expectativas, no esperé más de 10 minutos para poder salir de allí y el personal de la oficina que me atendió no pudo hacerlo mejor. Un 10 en todos los sentidos.

Reviewed: January 19, 2024

It was a good experience, I didn't expected the service to be this good. The reviews were not promising but the price was too good to pass. They did offered me a great service, the car was what I wanted and it ran perfectly.

Reviewed: July 31, 2024

It was easy to find the rental center after taking the light rail from the airport, and there weren't many people in line.

Reviewed: July 13, 2024

Satisfied

Reviewed: February 18, 2024

Trusted big company

Reviewed: January 29, 2024

Excellent service attitude, they tried their best to solve the issue of unavailable car models.

Reviewed: January 25, 2024

Very good

Reviewed: July 8, 2024

Great service …..professional…..no attempt to charge any more money…..very helpful

Reviewed: January 12, 2024

El vehículo estaba muy sucio por dentro y parecía que no tenían tiempo para la limpieza por dentro extensa hace meses mucha comida regada anteriormente

Reviewed: November 10, 2023

Reserve un VW Atlas pero me dieron un Dodge grande qye gastaba demasiado. Además no le funcionaba la ventana del acompañante. Quise cambiarlo pero me hacían ir al aeropuerto y no quise perder tanto tiempo. No volveré a Alamo.

Reviewed: September 3, 2023

Schön war es, dass wir uns ein Auto aussuchen konnten. Das Fahrzeug hstte eine geringe Laufleistung.

Reviewed: January 13, 2023

The car exceeded my expectation, however they mentioned that I NEEDED to contract the SLP insurance, so I got a little confused about the contract. Inspite that factor Alamo is an excelent company with new vehicles.

Reviewed: May 28, 2024

Das Auto hatte schon mehr als 50 tausend Meilen . Schon ein Oldtimer . Hatte aber diese 2 Wochen kein Problem.

Reviewed: September 13, 2022

Very good and smooth service at the rental centre in Miami Airport. Much better that what I have experiences in other locations. As always when booking through I broker, I hope for some kind of online checking process to reduce the time spent on data entry at the location.

Reviewed: May 16, 2024

Very satisfied, but please return the deposit to my bank account promptly.

Reviewed: February 7, 2024

Very disappointing.

Reviewed: May 13, 2024

Excellent service

Reviewed: May 11, 2022

El vehículo estaba en buenas condiciones, pese a que yo contaba con un seguro, terminaron por venderme el de ellos argumentando que de otro modo no tendría todas las coberturas. Eso triplicó el valor final que tuve que pagar frente al valor de mi reserva original.

Reviewed: November 29, 2021

No respetaron mi reserva diciendo que no manejaban el tipo de vehículo que yo reserve. Que eran gamas inferiores que no manejaban. Me cobraron de más por supuestamente darme un mejor vehículo.

Reviewed: August 6, 2021

Stanley, my customer service rep was especial and very informative. Great guy

Reviewed: January 6, 2020

I dont know why I was charged for insurance when I didnt need it. Speaking to many people where I was staying all rented and said they didnt get it cause you dont need it but the agent at the counter said I had no choice to. I find this very unprofessional of him

Reviewed: February 28, 2024

Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!

Reviewed: December 4, 2023

Routes = une grosse arnaque sur l’assurance. Fuyez les !!!

Reviewed: February 23, 2024

Great! All the necessary insurances were included and there was no attempt to upsell additional coverage. Very good!

Reviewed: January 22, 2024

The vehicle exceeded my expectations, the condition was excellent, clean, smelled fresh, had a full tank and was almost new. Customer service team was friendly and really helpful

Reviewed: January 17, 2024

The rental process could use some improvement, the waiting line tends to be long and moves slowly. But the service from the agents was great, they were friendly and professional

Reviewed: January 16, 2024

The car was great, it was in excellent shape it actually exceeded my expectations . Staff service was also good, professional and kind

Reviewed: November 25, 2023

Great Job - Dr. Deon...

Reviewed: September 13, 2023

Miami has toll fees called SunPass tolls, with a single toll costing around 0.8–1.2 dollars. If you plan to travel from Miami to Fort Lauderdale or Florida City, you must use the highway. Pay close attention to the contract details regarding toll fees, especially any fines or additional charges. Make sure to double-check these details. If the contract implicitly doesn’t mention these fees, be sure to discuss it with customer service to avoid any future disputes.

Reviewed: November 16, 2022

Interior seating stained exterior scratches and dents.

Reviewed: November 7, 2022

Pésimo!! Me están cobrando en mi tarjeta de crédito estanque lleno, y lo devolví medio!! Estoy muy molesta!! Porque se aprovechan y abusan estando uno lejos!! Además aún no me hacen la devolucion de los 150 us!! Horribles, pésimo!! No lo recomendaría nunca!! No volveré icn ustedes a rentar.

Reviewed: October 25, 2022

EL AUTO CON MILLAJE ALTO, SUCIO EN SU INTERIOR. LA UBICACION PARA LA RENTA NO ESTA DENTRO DEL AEROPUERTO, VIEJA E INCOMODA. LO ARRIENDA FOX RENT A CAR Y NO EUROPCAR.

Reviewed: August 4, 2022

Service is mediocre.

Reviewed: November 4, 2019

Muy buena experiencia general. Rápido y cómodo.

Reviewed: March 30, 2019

Charged in advance, unclear fuel prices

Reviewed: September 22, 2022

El personal que me atendió fue de lo más atento y servicial posible, me puso a disposición opciones y recomendaciones a elegir la mejor

Reviewed: August 19, 2022

I had to buy extra coverage to get the vehicle. Even your phone support couldn’t change the situation or wave the fees. I did not receive a bill or receipt with the charges on it from easirent so have no means of challenging the charge.

Reviewed: July 27, 2022

Great experience. They were very helpful, even when we had problem with the towing services. Muchas gracias.

Reviewed: November 29, 2021

The car air conditioner did not work and we drive to the Florida keys

Reviewed: September 30, 2019

I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company

Reviewed: September 28, 2019

The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.

Reviewed: January 27, 2022

They accept just few insurance companies, that's not good. Time of wait on line is too long. I was charged for a insurance because staff women didn't know how to get properly the info from my insurance.

Reviewed: August 13, 2020

Car was an upgrade at no charge! Excellent condition. Enjoyed the ride.

Reviewed: March 10, 2020

Buyer beware, pay the extra $25-$50 for a better company because you get what you pay for. Our car was dented, scratched, & dinged. It vibrated when we were on the freeway and the brakes were bad. The headlights were broken, only the running lights worked on the vehicle. There were warnings about the airbags and tires. We were charged an additional $6.99 per day for using our own auto insurance! This was an additional fee tacked on after we already prepaid for the vehicle and were told we would owe nothing further. We were the only customers in the building, yet it took 50 minutes to get our busted up vehicle with over 85,000 miles on it. We were in a hurry; having landed in Miami at 9:35 AM, we thought a 3:00 PM reservation in the Keys would be a non-issue, but in addition to all the other things that went wrong with this reservation, the car was also given to us with just a quarter tank of gas, so we had to make an additional stop. Do not use this company.

Reviewed: September 17, 2019

The staff was unavailable at pick up. The only person there spoke no English. When the country person arrived, she only spoke a little English. After spending 1/2 hour trying to figure out the computer (and texting on her phone throughout the entire process) we got in our way. We told them we were dropping it off at 5:00AM on 9/9 but no one was there at the location. They ended up directing us to drop it off at the airport WITH THE KEYS IN IT!!! I will never use that company again. I will also reconsider using easy rent cars to avoid getting stuck with them again.

Reviewed: August 9, 2019

The car had tire pressure issues and was dirty inside.

Reviewed: November 29, 2021

No nos gusto que tengan publicidad engañosa, en QEED ya habíamos pagado 7600 y ACE según no cobraría un seguro básico y nos hicieron un cargo de 780 dólares, es un robo la renta nos salió en cerca de 24 mil cuando otras arrendadoras de auto cobraban entre 13-15 mil pesos ya con seguros incluidos

Reviewed: August 8, 2021

Bue. Coche

Reviewed: February 24, 2019

The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.

Reviewed: June 16, 2018

Like: Staff were professional and gave great advice and information.
Dislike: I liked everything.

Reviewed: April 15, 2018

Like: The staff members were very efficient and friendly. I was reminded that FL has a lot of tolls, so I was asked if I wanted to pay the toll fees upfront. I ended up using 'more' than what I paid for. Thank goodness. I saved money because of the reminder. The place itself looked shabby, but you don't want to hang out in a rental car place anyway, so if business is taken care of, you're good to go, then go! Business was well-priced!
Dislike: None

Reviewed: July 31, 2020

The first car they gave me (Nissan Rogue) was in very bad condition, dirty and broken seats, horrible internal cleaning and they had to change it for a smaller SUV

Reviewed: July 9, 2020

The car did thw job even thought I was expecting a Ford Fiesta.

Reviewed: January 17, 2020

The vehicle was in very poor shape. Check engine light came on shortly after picking it up and the car shook at random times. I ended up returning the vehicle because I did not want it to break down during our vacation. Was not offered a refund or any sort of compensation. Ended up renting from a more reputable company with a much better experience. Front desk staff were also not very helpful with my reservation nor were they responsive to these issues. Very poorly run business.

Reviewed: January 9, 2020

Buen servicio

Reviewed: December 30, 2019

La atención fue muy buena y cordial. El vehículo no estaba del todo limpio.

Reviewed: March 4, 2020

I would never use Colusa again. I got a good price online for my rental in Miami. When I got to the counter they did not want me to use my own insurance, even though I had all my insurance info. arguably they gave it to me after putting down a $2500 deposit. I also had to purchase the sun pass for $105. even though I did not need it. they said its company policy. I did not see that anywhere on the rental agreement. I was told by manager that the price I received online was too low and they needed to make money. Worst experience I had renting cars.

Reviewed: October 28, 2019

the miami sunpass is a ripoff other companies i used in the past were much cheaper and they gave an extremely difficult time insurance wise asking us to prove a hundred things way more than listed on their requirements list otherwise was enjoyable car was nice and spacious

Reviewed: July 22, 2019

The car was very poor. The worst I have ever rented. It was dirty, covered in dents. I had to clean the windscreen to be able to drive it. One of the doors did not lock and the general condition of the car was terrible. On picking up it was all about up selling extra insurance and scaring you into buying it. Even although I paid extra when booking. Then up selling toll passes which we bought but don’t think we really needed. The car ended up costing more than double what we were quoted. I will never use this company again. Overall the worst experience or car I have ever rented

Reviewed: July 8, 2019

Taken in a van that backed up into a garage in a seedy area with bars on the windows. Then wanted to leave our luggage in the back of the van while we were escorted into the office. They wanted to charge my credit card an extra $2000 in case of damage (not a hold, but a charge). Also they wanted me to get a toll transponder fee of $9.99/day. If not, then they would charge $25 for each and every “pay by plate” toll incurred. The manager spoke no English. The clerk spoke English but was new and had to call him for every step of the transaction. I had enough, cancelled and went back to to the airport to rent with Hertz. It was a total waste of an hour and as two females traveling, a scary experience. I was embarrassed that I had chosen this rental option. And I am out the approximate $20 deposit. Horrible company that misrepresents their fees by offered low rental costs.

Reviewed: May 2, 2019

They were very nice and they made the process easy once we arrived.

Reviewed: January 21, 2020

Al llegar nos dijeron de comprar un seguro con ellos porque el que teniamos no nos cubria totalmente y que teniamos franquicia de 10.000$. Ademas el Sunpass lo tuvimos que pagar ahi tambien a 14$ al dia porque tampoco estab incluido en el precio. El precio del Shuttle bus tampoco esta indicado que hay que pagarlo al conductor el dia que te devuelven al airport.

Reviewed: January 20, 2020

All good nothing to complain about! Great experience!

Reviewed: January 17, 2020

When I picked up the car I was asked to pay a $500 charge inclusion surpass and a deposit on the surpass. At pickup the man told me that the deposit would be returned in 20 days. I was also told that the device to pay the deposit was broken and I would need to pay in cash. I said that I did not have that amount in cash. The next day a charge was on my credit card for the amount. I contacted them today for the credit and in a limited conversation was told that it was now 45 days to receive the credit. I am very concerned with the policies of this company.

Reviewed: December 17, 2019

When we came back to the rental lot to drop off the car, no one was there to receive it from us. We called all the numbers listed and they were either disconnected or didnt answer. We ended up having to take an uber back to the airport because we couldn't get in contact with anyone from economicars.

Reviewed: September 3, 2019

They are very shady business

Reviewed: August 31, 2019

I don't write trashy reviews for places and I don't intend for this to be one. I would just like for you to be aware of what you are getting when you book with Economi Cars. First of all, our car was almost brand new, spotlessly clean, and excellent on gas. After that was surprises. On our rental confirmation we had paid for all taxes, fees, etc and amount due at pickup was $0. When we arrived at the airport we went to find the Free Shuttle. There wasn't one. I tried several phone numbers and finally got ahold of a gentleman. I told them who I was and that I was needing a shuttle. He hung up on me. Soon I got a phone call from a lady wondering what I needed. I explained and she said that she would be right over. After about 30 minutes she did come and pick us up. We were taken to a building where we went through a few locked doors and up a flight of stairs. We got to a large empty office and the paperwork was taken care of. Then I was asked for my credit card to pay $200 in charges. Now $150 of that was refundable as long as I stayed off of all toll roads. $30 was for FL State Tax and $20 was because I brought my own insurance. So just for the sake of clarity. The price you pay is not the full price. They made it clear that what is paid online is the base price and then there are fees on top of that. Somehow the fact that my confirmation paper said that I owe them $0 didn't matter.The car drove well and we went all the way to Key West and back. We had arranged to return the car at 9:30 am two days later. We arrived back at the "office" at 9:29 and tried to get in but the locked door kept that from happening. After 3 more phone calls, help from the guy who owns the body shop next door, and a 45 minute wait on someone to show up, someone finally showed up. The only problem was that we were supposed to catch a flight. The guy did get us to the airport then just in time. Again, I don't want to be ugly but I would just like for people to be informed because we

Reviewed: August 5, 2019

I should have known from the start that this place has no regard for customers, as they had me waiting outside in the sun and heat for over an hour past the pick-up time, untill someone finally arrived to open up the office. Once inside, rather than just collecting the basic information, since everything was already paid through the booking app, they presented me with a bill that included taxes and fees I had already paid, plus an imposed charge for insurance and sunpass tolls, after already mentioning I did not need. Upon reviewing all the charges and double checking the terms and fees I agreed to on the app, I immediately called customer service and told them this rental place was trying to force me to pay additional money to rent me the vehicle. Customer service prompted to call and speak directly with the owner of the rental company to let him now that I had already payed for the rental and that he was breaking the terms of their agreement by charging and imposing fees on top of what I had already paid through the app. After they hung up, the customer service rep called me back to reassure me that everything was taken care of and that the owner agreed to not charge any additional money. I was very relieved to hear that and proceed to wait for the owner and agent to rectify the paperwork. After waiting over 30 minutes, they finally presented me with the paperwork, but as I looked it over I quickly realized that the charges were not gone, and now trying to manipulate me out of my deposit, which rather than being placed on the deposit line, was now placed under "sumpass charges" and tried to cleverly shift the numbers around and place a credit to disguise the fact. I immediately called this to their attention, and the owner aggressively snatched it from my hands and ripped it up and then proceeded to kick me out and threatened to call the police on me for trespassing. I wasted 4 hours, only to end up stranded outside their sketchy office withou

Reviewed: January 13, 2020

Picked up from cruise terminal Miami to Miami Airport in a comfortable bus... And free.. Pick up location was quick and given a choice of 6 cars to choose from

Reviewed: September 20, 2019

Ask money to take the car with 15 minutes before...they don t accept our credit card, we had to wait and to go to see the manager to know it it was possible ...so we reserved on the net, it was ok for us...we will not chose national in the future

Reviewed: August 9, 2019

Modèle finalement loué: Nissan Altima toutes options avec GPS alors que nous ne l'avions pas demandé. On a au un gros choix de voitures proposé par le loueur dans le parking.

Reviewed: July 30, 2019

The car was great and also the drop off went smooth.

Reviewed: April 13, 2019

Excellent

Reviewed: December 30, 2019

They forced us to pay to use our own insurance and forced us to pay for a sun pass. Both of these were in violation of the law and Easy rent a car policies. When I brought this up they threatened to take us back to the airport.

Reviewed: December 4, 2019

The front wheel in the vehicle needed a new tired. Worn out. Did not notice till one of my relative told me. No liquid to clean the window. Bird poop had landed on the windshield, had to use the hose to wash it off It could been vacuum better.

Reviewed: October 5, 2019

Car condition was terrible. Rear tires were completely wear out. In the rain condition almost impossible to keep car from sliding. Rear of the car was sliding from the line uncontrollable. For the first time in my life I was afraid to drive.

Reviewed: July 26, 2019

UNA RECOMENDACIÓN, DEBERÍAN SER UN POCO MAS DETALLADOS EN EL MOMENTO DE ENTREGAR EL VEHÍCULO MEDIANTE UNA PEQUEÑA LISTA DE CHEQUEO QUE LA REVISEN CON LA PERSONA QUE ALQUILA EL VEHICULO, RECUERDEN QUE LA PERSONA QUE ALQUILA EL VEHÍCULO CONFÍA 100% EN SU PROFESIONALISMO Y RESPONSABILIDAD Y SOBRE TODO EN QUE EL VEHÍCULO ESTA TOTALMENTE OPERATIVO

Reviewed: July 13, 2019

the guy had an argument with me because i did not realize i needed collison. He said I could not rent ther car without it. At one point he told me to take my kid and leave, go down the street to XYZ. (forget name of rental company he mentioned). I told him for the $700.00 I would have just rented a car out of Key West. That was my destination. I understand his issue of "what if i had an accident, how would his boss be covered for his loss? but to get mad and tell me to leave, and then sit and talk in another langue to another employee there in between doing papers with me. Was not happy with that, If i did not have a child with me I would have. My child was upset and thought we were not going to have a car. I will say drop off at 4 am was good and appreciated, but I am glad I called the day before because they said the person that would be on and take me to the airport did not speak English.

Reviewed: November 27, 2019

it's not possible to call green motion for airport pick up. I called and waited 2.5hours with the intention of letting them know that we are arriving late but no one picked up the phone. No one picked up the phone either when I call for pick up at airport. We just have to wait at the airport for a bus to come around. This could prove detrimental if we were to arrive late at night. I told counter staff about this issue but they were not interested.

Reviewed: July 18, 2019

The Green Motion customer service rep tried to push us into agreeing to $90 SunPass purchases, claiming that if we didn't assent, that we'd be privy to hundreds of dollars in fines for unpaid Miami area toll fees. We recognize that this was likely not this employee's fault (that rather, it was the company policy), but we will not be renting from Green Motion again. Trying to bully customers into such an item just to raise money is unethical, especially when our total toll road expenses for the car rental period were only $6.80 per vehicle (plus the $5 cost of the transponders we purchased at Walgreen's on our own).,

Reviewed: June 22, 2019

it will be good the make faster the process of pick-up. if you have every data through internet available, why have to add again manuelly?

Reviewed: June 17, 2019

Expected a Jetta got a small sentra

Reviewed: June 4, 2019

Met my expectations

Reviewed: November 21, 2019

The car l pre booked was not available as my flight was late, l booked a SUV and was given a car Upgrade was offered at 45 dollars a day but l declined to pay anything additional pre book your own excess insurance Try and pre pay you tolls as Avantage will charge you 10 dollars a day when each toll is under a dollar

Reviewed: October 15, 2019

El carro estaba sucio, sin tapetes, algo viejo, llantas gastadas, 47.000 millas debería estar en mejores condiciones, era diésel y no hay muchas estaciones con este combustible, el carro tenía un olor desagradable del aire acondicionado No le gusto para nada

Reviewed: September 29, 2019

No issues or hassles with this rental car experience. The car performed as advertised. The Advantage staff were courteous and competent, both at pick-up and drop-off. I recommend Advantage to travelers arriving to Miami.

Reviewed: July 1, 2019

The first car they assigned me had a big hole in one of the body panels. The toll program was $10 a day which turned out to be a huge rip off.

Reviewed: June 9, 2019

Dirty car and the wait was just a longer than regular. there wasn't much interest in giving you the car, basically just get what I think you should get (but aren't them all like that)?

Reviewed: October 12, 2019

Car was very old and hard to find the location and they have charge me more what they have show me at booking time I am never going to work with TUF

Reviewed: July 28, 2019

Go anywhere else. This company is horrible.

Reviewed: July 19, 2019

I was given a vehicle with expired registration and agent wanted me to continue driving that vehicle. I then was in a accident and agent refused to give me another vehicle.

Reviewed: July 16, 2019

They are cheater, scammers. Forced me to buy a insurance of about US$ 140.00 for 3 days of rental, in the cheapest price.

Reviewed: July 14, 2019

The car was in poor condition. The check engine light was on, the fuel was not full, and the shocks were compressed. I was quoted $164 with taxes/fees included. I showed up and they told me it's now $481 due to additional taxes/fees. Not a very safe/secure location and off the beaten path. Stay away from this scam.

Reviewed: September 11, 2019

Worst car rental I've ever seen. They tried to add costs for many things that were not mentioned during the reservation, that more than tripled the cost of rental.

Reviewed: May 27, 2019

The price is not the market. It could be if you have insurance from a specific Insurance Company and with a tiers part of $300,000.00 USD. In the end, you will be charged for daily rate insurance that costs twice the price of your rental. Just not fair.

Reviewed: April 28, 2019

they gave me the car with a little more of half tank of gas and the process to get the car was sooooo long.

Reviewed: April 21, 2019

Stealers. Car is very clean yes, but they are liars. I will definitely not come back there.

Reviewed: August 27, 2019

It is a cheating company. They force you to purchase liability and collision insurance even if you have those insurance coverage on your personal car. Those insurance is transferrable to rental cars.

Reviewed: July 25, 2019

I didn’t end up getting the car because the guy behind the counter at right cars was rude, and very condescending. I ordered and had paid for a mid size car and he only said he could give me a small car for the same price. I decided that I had paid for a mid sized car and left to go hire a car through thrifty instead.

Reviewed: July 15, 2019

Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

Reviewed: July 12, 2019

The car was not very clean, there was some trash in side the car, spilled coffee on the back doors and the tire pressure light was on. We checked all the tires and they seemed fine.

Reviewed: July 2, 2019

They bait you with low rates and then force you to take "mandatory" insurance that triples the price of the rental. They tried to give me an old car with cigarette burns and smell at first and I had to insist for them to give me a reasonable clean car. The car had barely any gas on it. I assume on purpose so I return it with more gas than they gave me. Their service is horrendous! You should not do business with them anymore or you will loose your reputation. You will certainly loose my business.

Reviewed: August 17, 2019

I could not see the car that they were supposed to rent me. They have no cars parked there. The offices are not professionally installed, no counter, no AC on the premises. It look like the offices of a mechanic. Really bad experience. I cancelled the reserve because of the exorbitant amount of money they requested from me. I have my own transponder, and yet they wanted to charge me for the tolls in advance at very expensive rate.

Reviewed: January 14, 2019

The pickup was complicated, there was no desk to check in from the airport. We had to have another rental company call HP for us. They showed up in twice the estimated arrival time. The car they gave us had not been washed and the windows and mirrors were filthy, I had to stop at a gas station to clean them so I could drive safely. The insurance that I have for rental cars was not one of their "partner insurance" companies, so I had to pay extra each day for liability, which is a joke seeing as it shouldn't matter which company sends you a check for damages. They also said there would be a $20 charge each time I use a toll road + the toll road fees unless I paid them 5$ per day extra. This place is a scam and a rip off, I'm going with the big name companies next time.

Reviewed: July 13, 2018

Like: Fast and efficient paperwork, car clean and efficient, purchased express lane voucher for toll roads (came in handy)
Dislike: off airport site took long time and distance to rental car drop at airport had to carry bags

Reviewed: June 17, 2018

Like: Everything
Dislike: It was nice

Reviewed: June 29, 2024

The attitude was extremely poor, with upselling, hidden charges, threats, and deceit!

Everyone should be cautious with Victory America Rent a Car (local rental company). The staff, mostly Latinos, display a very poor attitude. There are traps everywhere with their upselling packages. If any issues arise during the rental process, you are likely to be scammed or threatened with hefty compensation, causing endless anxiety and distress. Choose a major rental company, and definitely avoid this one!

Reviewed: March 27, 2019

Wrong car, there were scratches an dents.

Reviewed: January 26, 2019

Fraudsters! Scammers! Terrible to the core. Their whole operation is a scam. Terrible customer service, worst cars, worst car rental company ever.

Reviewed: January 17, 2019

Unprofessional company. MANY Hidden fees, dirty and damaged car. Disgusting experience. This is not a real company.