The experience was, generally, pretty pleasant. The counter staff were polite, although they pushed unnecessary extras too much for my liking, like additional insurance and bigger car. Having said that, the counter staff did say, "Go and look at the car and if you want to come back and upgrade, great", which was appreciated.
The car (Nissan Altima) was OK. It was big enough and comfortable enough for our needs. It was reasonably economical and had no reliability issues.
The drop off could not have been easier (except maybe for trying to find a petrol/gas station nearby!). It was, possibly, the easiest and slickest drop off I have experienced, which really helped reduce pre-flight home stress.
It took a very long time to pick up the car in San Francisco International. Getting off an 11 Hr flight to wait over an hour to check in for a car with a very long queue wasn’t ideal.
The service at the desk from the Hertz agent was excellent which made up for the wait
Top quality rentl car company. Car supplied was a 5.7L Dodge Charger V8 Hemi, great for the road trip but a bit thirsty round town but nonetheless memorable experience.
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