Car was excellent, except unable to contact Routes car rental service desk

V.PHAM

Canada

Reviewed: Wed, Sep 28, 2022

About Routes: 9.0 /10

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

About QEEQ: 8.0 /10

I contacted QEEQ help lines couple times, they have been helpful.

Economy | Toyota Yaris or similar

6 day rental

Relevant Reviews on Routes Toronto Airport

J.Hart

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Reviewed: Mon, Jan 13, 2020

“Great experience”

About Routes: 9.7 /10

Took a little while to be picked up. Drop off service was excellent.

About QEEQ: 10.0 /10

Easy to book and very cheap!

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Sep 18, 2019

About Routes: 8.3 /10

It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.

About QEEQ: 10.0 /10

Canada

1 days rental

Medium SUV | Jeep Cherokee or similar

Reviewed: Thu, Aug 15, 2019

“Routes is understaffed”

About Routes: 7.0 /10

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

About QEEQ: 10.0 /10

C.Sullivan

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Reviewed: Tue, Jun 11, 2019

“Friendly staff, great vehicle and an awesome rate. Will definitely rent again.”

About Routes: 9.7 /10

Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.

About QEEQ: 10.0 /10

Booking was easy and smooth.