Be clear to customer what vehicle is Compact, Full size... with examples.

The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.

I was disappointed with Fox Rent a Car. Booked a full size car (Toyota Camry) but got a regular size sedan which gave problems. Had a flat tire. No spare tire in the car. Wasted an entire day getting it fixed.

We got relatively new car. Very pleased with the selection. They tried to up sell some options, but i was able to decline them easily

Great rates.

FOX RENT A CAR - at counter experience was poor. The person didn't fully explain the fuel fill-up with them properly but instead decided to charge for the entire tank when we only used 1/2 the tank.

Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.