Booked mystery car and got a manager's special which was a Camaro (sports car) - much more expensive category

Easy process as always

Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.

We were not able to collect the car. We arrived to find a queue of people waiting - there were no cars available. We waited several hours before leaving with no car. Hertz were not helpful at all. We will not be using them again.

Like: o
Dislike: o

Like: Great price
Dislike: Car was not as clean as I was used too but it was okay