Did exactly what it said on the tin

Rental car pickup was very easy with a very helpful staff member.

The Qeeq booking platform was very easy to use and the connection between Qeeq and Apex car rentals was seamless.

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.

Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.

Very Easy to deal with. Friendly helpful staff at pick up & drop off. The car was exactly the model we booked on line and in good, clean condition.

Very easy process. Have used Easyrent a few times now and have never had a problem

The first car Apex tried to give me had dangerously low tread. The staff member insisted it was fine and showed me a sheet with the tread depth between 3mm and 4mm. I insisted on another car with safer tyres. The 2nd car had very soft brakes, an exhaust rattle and black oil. The cars seem to be poorly maintained