Car was perfect for our needs.

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

Car was clean. No upsell of insurance.

Price drop protector worked its magic!

My flight got cancelled (first leg of two) meaning I was delayed arriving at my destination, and so I contacted Europcar to inform of the delay. Unfortunately Europcar didn't inform the local operator at Tamworth, but fortunately he was at my flight for another customer anyway. No harm done. And he kindly gave me an upgrade to a larger vehicle. Also allowed me town rather than airport drop-off for no charge, which suited me better since I was leaving by train, not air. All the vehicles there were impacted by a large hailstorm several weeks before, but the vehicle worked just fine.

Platform was fine. The incentive for me to use Easyrentcars rather than direct to Europcar was to get better price insurance through the master AXA policy.

Great customer service on pick up.

Very happy will definitely use again.

Like: Vehicle was fantastic and smooth to drive. Not quite what was asked for but was very happy all round
Dislike: Nothing