I had prepaid for a Mercedes e-class but Enterprise didn't have the car and I was given a BMW 3 series, which is a lower category car and offered a 15% discount which is supposed to get refunded to Easyrentcars, who will then refund the amount to me.

The price-drop protector helped me save money and I'm awaiting the amount to be refunded to my card along with the 15% additional discount that Enterprise offered ne because they gave me a lower category car.

Our flight is late and we arrived at 23:45. No one was waiting for us to rent us a car. My husband was sleeping on the bench in the airport. I with kids took a taxi to the camping for 120 euro. It was totally impossible to contact nobody in order to ask to stay till we come (for fee).

Provide more collaborative service between the car orders and car rental companies.

Voiture conforme à celle réservée, propre, rien à redire, la personne qui nous a reçue à la remise des clés est sympathique par contre nous sommes passés par Easyrentcars et cela ne plaît pas vraiment au personnel ( 1 en particulier particulièrement désagréable ) attention difficile de changer l'horaire de prise en charge en cas d'imprévu... Il faut annuler et refaire une réservation sur le site Easyrentcars, car Enterprise ne veut rien savoir. De plus insistez pour que le plein soit effectué avant de prendre la voiture, nous avions insisté sur ce fait car le plein n'était pas fait à la prise du véhicule.

site facile à naviguer à réserver avec des rappels de mails réguliers, très bien.

Une équipe d'une très grande efficacité et amabilité, je repasserais sans hésiter par les services d'Enterprise lorsque le besoin s'en fera sentir.

We were given a brand new car, that was slightly larger than expected. They did try to sell us the satnav for a daily charge inside the terminal, which we declined, however the car we were given had this built in which we thought was a little cheeky.

Very smooth process and cheapest price we could find for our trip. Better than we expected.