KRABI AIRPORT CAR RENTAL REVIEWS

Very satisfied

THE STAFFS ARE NICE AND VERY HELPFUL

THE PRICE IS CHEAPER THAN OTHER

Friendly staff and car is clean and in good condition. Rental price is competitive.

Easy to use mobile app with price drop protection :)

Good attitude

It was easy to find the counter. Staff was so quick in explaining conditions of renting that sometimes it was hard to remember all. He gave us everything , explained rules, we signed and while I was making pictures of car he ran away . I think staff need to give a little more time for customer to look through the car. Also the fuel that was already in tank, was poor quality, because it ran out much faster than it supposed to After we got 91 we had a chance to compare.

Easy to use. I even had to contact customer service, they also helped. Sometimes there was misunderstanding in the list of driver's documents. Somewhere it was told that only driver's licence is needed then I received email where it was said that driver's permit is needed ( that's why I had to contact support service and then make a call to a renting company to make sure).

Everything was perfect from pick-up to drop-off. Vehicle was in an excellent condition and staff was very efficient. Recommended.

The car rental service was really impressive. In Lanta, I accidentally damaged the car's undercarriage shield. It was around 9 PM and being on Lanta Island, there were no available ferries. The car rental company couldn't send a new car immediately. I had to leave for the pier at 5 AM the next day to catch a ferry to Krabi for my flight. I was really anxious that night. The car rental company made multiple calls to assist, and even though discussing car damage in English can be quite technical, they coordinated with the hotel through customer service. Ultimately, they advised me to leave the car on the island. They arranged for the hotel to take us to the pier the next morning, and after reaching Krabi, their car picked us up and took us to the airport. I covered the 800 Baht cost initially, which they reimbursed later. I really appreciate the company for allowing me to leave the car on the island and for resolving the problem, thus helping me out of a big dilemma.

The staff were enthusiastic and provided detailed introduction and guidance to the parking lot for car inspection and pickup.

Good Service, Nice Staffs

Easy to use & Reliable

クラビ空港国内線ターミナルに到着しました。会社カウンターは国際線ターミナルにあるので、待合ベンチでの係員対応でしたが、国内線ターミナルに車を回してあり、その場で手続き完了でした。10,000バーツのデポジットはクレジットカードで処理されます。その他は日本のレンタカーと全く同じ要領でスタートでした。 返却は国際線ターミナルの会社カウンターに一声かけて、傷とガソリンチェックの後、国内線ターミナルに送ってもらえます。

We spent an hour dealing with insurance upsell due to language barriers and a faulty translator. Initially, they tried to sell me a super insurance package which I declined several times, but the representative kept insisting. I wasn't sure if I misunderstood, so I called Zuzuche's Chinese customer service from the airport. As I suspected, she was still trying to sell the insurance. After confirming with Zuzuche that I didn't need their insurance and that I already had the coverage I required, the issue was resolved. The staff who processed the contract and the two men during car pickup were very helpful. Later, I extended my rental by a few days due to a change in plans. Despite repeatedly confirming with them that the return time was 6 AM, the staff was 30 minutes late. This made me rush between the check-in counter and the car rental office, causing me a lot of stress about missing my flight. Although I was dissatisfied, I still tipped all three staff members.

Bad review, bad review. I returned the car early because my flight was canceled due to the pandemic. I had my friend call the office to communicate, but they spoke rudely to my friend. I didn't want to return the car early either. Very dissatisfied with this company.

Very comfortable. Thanks.

Very comfortable. Thanks.

Very good service and quick pickup&drop off

The customer service team had been very helpful, appreciate it.

The counter staffs were so kind, gentle and helpful. The process was so quick and happy with them. 100% satisfied and big thanks to them.

Thank you.

Thank you.

Thank you.

Thank you.

Shouldn’t request any docs or email at the counter. Every thing should be paperless and electronic. And shotten time to pick up vehicle.

Work with budget for paperless to pick up vehicle will be great.

Отличная компания, с вежливым персоналом. Подарили даже футболку. Без проблем получил и сдал машину. Рекомендую

Отлично

Service is acceptable.