AUCKLAND CAR RENTAL REVIEWS

The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.

特にAutounion 自体に問題はありませんでした。問題はQEEQの資料に書いてあったAutounionの住所が間違っていたことです。車返却の為に早朝ナビの案内に従って行ったら、全く違う所に到着しました。そこにいたトラックの運転手に住所を見せたらここに間違いないという。QEEQに記載の住所が間違っていることが明確になり、私達は大変焦りました。帰国フライトは10:05で余裕なし。やむを得ず近くを走り回って偶然Autounionを見つけて事なきを得ました。但しこれはQEEQの問題でAutounionの問題ではないと思います。

Autounionの欄に書いたQEEQ資料の住所誤記以外は良かったと思います。Autounionの住所が間違っていますので、大至急調べて訂正して下さい。ナビがあっても住所が間違っていたら何の役にも立ちません。

The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!

Not bad

Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.

Average

Overall quite satisfied. The car was a bit old, but in decent condition.

Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.

Excellent service

Decent

Long wait times in line

Very satisfied, loyal customer.

Satisfied!

Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.

The car had damage when we picked it up, and they tried to say we caused it when we returned it. Luckily, we had photos as proof.

Satisfied, very satisfied.

Highly satisfactory

I am very satisfied with this car rental experience.

The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.