BRISTOL CAR RENTAL REVIEWS

Excellent as always. Does what it says on the tin.

Great service easy to use.

Counter staff weren't aware of Easyrentcars so some initial confufsion when I arrived.

Fairly straightforward.

All good.

All good.

I haven’t received my holding deposit back yet and I’m waiting on that. I was told at the counter that it would have been better to book direct through budget yet when I initially tried to book direct, the price was massively higher than easyrentcars. So I suggest that you either lower your prices to help people come straight to you or advise your staff to not make customers feel guilty for not booking direct.

The actually car was fine a d when I was sent to the correct address everything was ok

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Easy, user friendly site to find and book a car.

The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.

The car had a very bad creaking noise on the steering wheel

Car exceeded expectations because as usual the requested car was not available - this seems to be a theme in the rental industry. Ferrari or similar = Toyota Aygo.

Great service, great car.

Great, would use it again.

Budget staff very friendly. They did however forget to make me sign for the car and walk with me around the car for any damage before I drove away with it!

Very straight forward and good value for money.

Excellent company have used them before at Stanstead and they have maintained their standards. Would recommend them to anyone.

When picking up the car the woman marking the damage was totally obnoxious as was the driver who picked us up at the airport. The young chap behind the counter started off okay but when getting into discussions with the damage marking lady he became slightly rude and wouldn't listen. On returning the car what a totally different experience the 2 guys checking in the car and young man behind the counter so much better. Pity the others couldn't learn from them

Car was a little shabby. The yard was dirty.

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

Green Motion was very efficient

On returning the car I stopped in Farrington to top up fuel when car wouldn’t start. Due to the car running out of Adblu I wasn’t able to start car. I called office which then was asjed to buy and topup Adblu. On doing this the car still didn’t start so RAC had to be called. This cause a lot of stress as I had a 6 mth, 4 year & 6 year old and a flight that day. This is something that should of been checked before hiring a vehicle.

The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.

The car was spotlessly clean and was also a pleasure to drive. The car was very fuel efficient. Staff were very pleasant and courteous.

This was booked by another employee in my organisation.

Counter staff were very helpful, car was immaculate and they gave clear instructions where to go after ringing them once arrived at airport.

Very user friendly. Maybe advice that a call to the company was needed upon arrival/instructions.