BRISTOL CAR RENTAL REVIEWS

Very good value, nice people, no harassment to get their insurance just offered as an alternative, collected from airport. All very easy.

The company is good.

Although I had to cancel my order, the experience was really great. Highly recommend!

The young lady at Avis desk was extremely friendly and helpful.

Arrived early, but the shop was not open. Called to inquire, and they said someone would handle it when the scheduled pickup time arrived.

Being able to use a debit card for the holding fee was very helpful, however could be more clearly communicated.

Had to wait for vehicle as it was very busy

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.

We were really not impressed with any aspect of the service we recieved.

Like: VERY EFFICIENT, FRIENDLY AND HELPFUL STAFF
Dislike: NOTHING

No nonsense service - and very smooth process throughout

Like: Friendly service, easy pick up and drop off will definitely use again and recommend to friends

Like: The staff
Dislike: The car itself. I did not felt very safe driving that car. It might have some mechanical problem.

Like: The company computer system crashed while doing the pickup paperwork. Staff were very apologetic and included a GPS for free as a compensation for having to wait.
Dislike: Office is a bit dingy and lacks any sort of customer comfort.

The car rental office is right at the airport, very easy to find once you exit. The counter staff were very friendly and the paperwork was processed quickly.

Not good

Staff extremely helpful and friendly

Dislike: HAD MY SAT NAV WITH ME TO FIND MY DESTINATION AFTER PICLKING UP CAR. HOWEVER AFTER LEAVING FOUND THE CIGARETTE LIGHTER NOT WORKING SO COULD NOT CHARGE MY SAT NAVE