MAURITIUS CAR RENTAL REVIEWS

The service was very good, but the phone number was incorrect, so it took a while to find it even though it was in the hotel.

The car provided was decent for the local standard, nearly new Hyundai Elantra. However, it did not have a parking sensor. When I booked the car, I asked the customer service of Zuzuche, and they said there was no limit on drivers. But when I picked up the car, I was told that adding a second driver would cost an additional 500 local currency, about 100 RMB. Since the Zuzuche order details didn't mention this clearly, we had to pay the extra 100 RMB.

Service is decent. The car couldn't start, but they resolved it promptly after I contacted them. However, this company seems rather small, feels like a personal operation, and lacks an office. Even the locals are unaware of it.

The car was in excellent condition and very new. The person who delivered the car was very nice. Driving in Mauritius for six days was very pleasant. There was a slight hiccup when returning the car, as we were unsure about the meeting point at the airport. We returned the car just half an hour before the flight.

Satisfied.

The staff was very friendly.

Good attitude, detailed and professional vehicle introduction, did not push additional insurance. However, the car delivered was a bit dirty.

The service was good, but the GPS rental was overpriced. Payment was in US dollars and required cash.

Simple procedures, reliable and attentive service, very satisfied

First's service in Mauritius is like a fly in a perfect soup; it nauseated me during my brief interaction at the airport. Regrettably, here's my direct evaluation: 1. I waited an hour for the car. I was supposed to pick it up at 6:00pm, but didn't get it until after 7:00pm, yet they still required me to return it by 6:00pm; 2. They wouldn't let me use a credit card, only cash was accepted. Was it really just because the POS was broken? 3. The $30+ deposit I paid in advance was not acknowledged by First, so I had to pay the full amount in cash on the spot; 4. I got lost on the way back and returned the car two hours late, and they charged me for an entire day; 5. They didn't provide any receipt or invoice, not even a credit card slip (since they wouldn't let me use a credit card); 6. When I asked where I could exchange my remaining rupees for dollars before heading to the airport, they told me it wasn't possible and suggested I give it to them as a tip. Later, airport staff told me I could exchange it at the departure hall; In summary, my whole trip to Mauritius was filled with sunshine and beautiful beaches of the Indian Ocean, marred only by this shameless car rental company and its employees, like a fly in a perfect soup. It's disgusting. You should thoroughly evaluate your partners in Mauritius. If this behavior is company-wide, consider terminating your partnership with First. If it's just the actions of that specific employee, please have the company provide a detailed explanation and corresponding measures.

The service was excellent; we only waited a few minutes before being led to pick up the car. The rental company staff were very knowledgeable about the car's condition and pointed out all the scratches on the body. Of course, you should carefully inspect the car to ensure nothing is missed. It's best to take photos as evidence and confirm the scratches with the staff while looking at their records. The return process was also smooth. The staff only asked if everything was okay, I said yes, and after a few minutes of waiting, I cleared the remaining payment. There was no upselling during the pickup process; I just showed my driver's license, passport, pickup form, and credit card. The car was in great condition.

The car was in good condition, relatively new, with less than 30,000 kilometers driven. It was a Chevrolet Cruze. Acceleration was a bit slow, but you can't expect too much from a 1.6L engine. The price was reasonable, 10-20% cheaper than AVIS and HERTZ. The only unreasonable part was that the fuel gauge was at 1/4 when I picked up the car, not full as advertised. Fortunately, I managed to return it with the gauge at the same level.

Pick-up and drop-off were inconvenient. The car was easy to drive but had many scratches. No refund for the leftover fuel. The staff were very friendly.

The service was excellent, the car was almost new with just over a thousand kilometers driven, and the handover process was very simple.

Very good, very nice.

Great value for money, highly recommended! The staff personally met us at the airport entrance due to our flight information and took us to the parking lot to pick up the car, which was very convenient and fast. Thumbs up! Returning the car was also easy as you can hand it over directly at the airport departure area, very considerate! The only slight dissatisfaction was that although it was supposed to be a full-to-full fuel policy, the tank was almost empty when we picked it up, making it very inconvenient for travelers unfamiliar with the area.

Surprisingly, no deposit was required, just the credit card number.

Satisfied with the service, but you need to contact the rental company before picking up the car. Otherwise, the location can be hard to find, unlike in China where addresses are specific with designated buildings and offices. It's best to agree on the pickup location a day in advance for convenience. However, the procedures and return were quite easy and the staff were very enthusiastic. Next time, I will choose FIRST CAR RENTAL again.

The vehicle matches the order perfectly. The car has over 40,000 kilometers, not very new. The rental company had personnel greet us at the exit and upon return, we simply called and they met us at the airport. Very considerate service.

Very good, the staff was enthusiastic and didn't cause any trouble.