PHILIPPINES CAR RENTAL REVIEWS

Like: Price

My car had to be picked up at 4am , but they were closed, they open at 6am !!

I would like to inform you about the computer system you should atleasr update it.. it should show wether the person has been paid via net or not... in my case. I knew my husband paid my car but then.. it didnt show up in your system that made me worry. i had to bother my husband in thenmiddle of the night to ask one more time whether he paid for me or not.. and he said.. Yes.. thats the time where the stuff need to confirmed to other office... thats the system need to update for the convinience of everyone... thanks

The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful.

The service was provided by a handsome guy, and the instructions were clear and satisfactory.

The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely.

We've been waiting there to take a car 2 hours. The tire of car got dilated so it took a time to change. Then, the car was so dirty, they gave us a family car. And different car with what we booked

Supposed to pick us up at the airport. We waited for almost an hour before they arrived.

Deceptive

Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Like: The employees are very efficient, helpful, and easy to deal with.
Dislike: None at all.

Great customer service.

TERRIBLE EXPERIENCE. I DIDNT GET THE CAR THAT I CONFIRMED BOOKED. LAST MINUTE AVIS SAID NO AVAILABLE CAR FOR ME AND IT TOOK MORE THAN 1 HOUR TO SORT IT OUT WHICH THEY GIVE THEIR AIRPORT CAR INSTEAD - CAMRY. AT FIRST THE STAFF WAS NOT HELPFUL UNTIL I RAISED MY VOICE AND TELLING THEM I AM A FOREIGNER AND I HAVE A CONFIRMED BOOKING BUT STILL THEY BLAIMED ONLINE AGENT WHICH IS YOU NOT DOING THE PROPER INFORMATION. I ARRIVED AT 15.30PM AND AFTER THE COMMOTION I GET THE CAR 20.00PM. I BOOKED AN AUTO CAR AND PAID EARLIER BUT NO AVAILABILITY AVIS WANT TO GIVE MANUAL WHICH I DONT DRIVE MANUAL CAR IN FOREIGN COUNTRY. ALSO HAVE ANOTHER 1 CUSTOMER HAVE SAME SITUATION AT SAME TIME . THE DEPOSIT THEY TOOK INITIAL ALSO SO HIGH.

The company's counter is at the left side of the airport exit, next to the SIM card counter. We were supposed to arrive at 9 AM, but we got there at 8 AM and the staff arrived immediately after we called, without charging us for the early pickup. During the inspection, we didn’t notice that the left side mirror was broken, but after calling the staff, they said it was fine. They charged us an extra 500 PHP for dropping the car off at the hotel, which was done efficiently. Good service, no pushy extra insurance sales.

Like: Good service, fair price, good car, friendly staff, uncomplicated
Dislike: nothing. everything was just great

Like: Employees are friendly
Dislike: N/A

Car not clean.

Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane.

Trust worthy and very reliable!!

The rental staff were nice, but during the return, the tire valve broke and I had to get someone to change the tire, costing me 200 pesos which the after-sales service demanded from me. I refused firmly because I had already paid 300 pesos for the tire change, and nobody reimbursed me. In the end, the matter wasn't pursued further.

very accomodating staffs & could have been better if they close late for late flight arrivals, thanks.

i don’t think so.