The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.

There were many additional charges (even though I upgraded the car model), but not sure why there were extra fees causing the rental price to be very expensive. I have filed a complaint for after-sales service.

They made a mistake with the order and still charged me, causing me to return at midnight to fix it. They didn't acknowledge their mistake.

Poor vehicle condition, even worse service

Everyone, do not choose Hertz! It's really a scam!! I was charged $300 for a cleaning fee! Did I drive the car into a sewer or what?! And I specifically cleaned it! I filled up the gas tank, yet they said it wasn't full! Sigh! Seriously, do not choose Hertz!!!!!!