格は地中海に沿って一路開マドリードまで車

The store wasn't open at the agreed time, waited outside for a long time.

Missed the return time and went back the next morning. They didn't charge extra and were very polite.

Acceptable

Excellent service. There were scratches on the hood due to an accident, but the staff pleasantly said it was fine.

Terrible experience, they tried to upsell which was already bad, but they also didn't have the car we reserved and ignored our reservation. They took advantage of our language barrier, and ultimately ignored customer service and canceled our order abruptly. Our group of four was stranded in Granada.