The staff were very impatient, possibly because we arrived early in the morning. The person who attended to us had no patience at all. I asked where to pick up the car, and he quickly mumbled a few words without giving any map or clear instructions. He left even before we turned around to leave. It took us almost 40 minutes from the counter to find the car, walking a long distance with our luggage! Terrible experience!

They added a lot of extra insurance without informing me, which I only found out at checkout. It feels deceptive.

Average

waited over 2 hours for service at counter, only 1 member of staff working taking excess of 22 minutes per customer. Totally unacceptable.

Car was a wrong size, pickup was terrible