The car was parked in the lot while we went for dinner. An Italian person scratched the car from the back to the front with a key. The staff admitted it wasn't due to improper driving but incidental damage. Rushing to catch a flight, we had no time to report it to the police. The staff said, according to their policy, the estimated damage was 1400 euros. Basic insurance covers up to 900 euros, and there was no room for negotiation. We had to pay 900 euros to proceed. This was a very, very unpleasant car rental experience! First, I think the car rental company overestimated the damage cost excessively in such a special situation. It felt like a scam! Big car rental companies have designated repair centers, and the damage estimation cost is way too high. A car worth just over ten thousand euros, and we ended up paying 900. Second, the car rental websites shouldn't focus solely on low prices to attract customers. Our situation was quite special, and it's impossible to assess a region's security before renting a car. Such insurance should be included in the basic coverage to ensure the car rental experience. Overall, this experience completely ruined our car rental trip. We bore a significant risk without any fault of our own!

Staff too slow at pick up. Fiat Panda is not worth of money. Straggling little engine and you feel every hole in it.

Guy I called before booking for more info, wasn't easy to communicate. It was a struggle to get answer for simple questions.

Inefficient and slow service at Bari airport. Took close to 60 minutes to get served with only a dozen people ahead of us.

No price drops. Good website, easy booking and fair pricing.

Car did exceed expectations but wait to be served was very long. However, counter staff were very pleasant and helpful. Vehicle cleanliness marked low as exterior was very dirty - request for widescreen and windows to be cleaned was dealt with very quickly. it was a new car so very clean inside.

Very smooth and efficient booking process - and a very competitive price.

Rude agent in Lamezia. Accused us of damaging the mirror. Not willing to accept our explanation. Ignored our questions like we were not there. Will never rent from Europcar unless our formal complaint is thoroughly reviewed. Terrible customer service! Never been treated this way before!