Provides airport pickup

On the second day of renting a car in Auckland, I accidentally damaged the side mirror. Despite having purchased insurance beforehand, the rental company still required a deposit of 8900 NZD. The mirror was fixed on the same day, and I continued driving, but I only received the repair bill a month later (just replacing a side mirror cost more than 1760 NZD). It's been two months since I returned the car, and the rental company still hasn't refunded the remaining 4060 NZD, citing possible third-party claims. In fact, I barely scratched the other party's mirror with no visible damage, and the other party politely said it was fine without requesting any repairs. The rental company’s refusal to refund the deposit is infuriating, and they have recently ignored my attempts to contact them. The rental company is run by Chinese people, so communication is easier, but the service is a nightmare.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

One staff member managing the complete business. Plan for at least an hour for the drop because the same person maybe out for pickup that time. I had to wait very long during drop off. Also make sure each and every mark/scratch is captured. Overall not recommended