バンコクまでチェンマイ孔敬

Satisfied

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

While I return the car, the fuel was a little less than full. They charged me 650 baht whereas it should be not more than 100 baht.

The car was in a good condition. The pick up and return processes were just simple and easy.

I was worried before the pick up about the rent via Easyrentcars.com Finally, it was no problem at all.

Like: Booked for a Toyota fortuner but gotten a much larger mitsubishi pajero instead. Car was almost brand new with only 99km of mileage driven only. Thumbs up!
Dislike: Pick up process can be faster.