Average

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

Pickup time was quite long, not very satisfied. Upon arrival, the vehicle wasn't prepared in advance, and I waited about an hour for the car to be cleaned.

For this self-driving trip in Hawaii, we rented cars from both Hertz and Alamo for comparison. Hertz was over 100 RMB more expensive per day, but the service was average, especially since there was only one car available and we couldn't choose. Each time, it took an hour of conversation to exchange cars, which felt somewhat intentional due to the language barrier. The only advantage was the lower number of people and the high frequency of shuttle buses.

It's very convenient to take the airport rail for 2 stops right after exiting the airport.

Hertz agents were professional but also easy going. The collection and drop off went without a hitch.