Extremely satisfied

1. When picking up the car at the Barcelona airport branch, Mr. Giovanni clearly stated it was a pre-authorization and confirmed the insurance proof provided by Car Rent Deals, but he still charged for insurance. It felt discriminatory and unfair. I recommend recording conversations as proof. 2. In Porto, Portugal, our car was broken into and luggage stolen. We made numerous calls to the number on the business card requesting a car replacement, but we were continually told to return to Barcelona airport to exchange the car. We had to drive with a damaged car for 90 minutes to Vigo airport in Spain to try and get a replacement. 3. When returning the car to the Barcelona branch, the counter staff shrugged and said the system was down, unable to confirm any issues or provide any documents, leaving us with no choice but to leave due to our flight check-in time. 4. After returning home, I found an additional 150 euros charged on my credit card statement beyond the rental agreement.

The car replacement took nearly 2 hours, which is very, very long.

The car rental guy was very nice and even gave me a lighter as a gift.

Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.