I went to Los Angeles for an exam, and knowing that public transport there isn't very convenient, I

I booked a Grand Cherokee, but they gave me a Sonata instead.

Very convenient and smooth

The branch is easy to find, and there are plenty of vehicles

It was okay, but the lady at the front desk kept trying to upsell me. Even though I clearly stated I didn't want those services, she still added them to the bill, and I had to argue with her on the spot. If my English wasn't good, I would have been scammed. Also, the waiting time was too long; I had to wait in line for almost half an hour. Why can't the rental company implement a fast track? For those who don't need additional services, they should just check the driver's license and process the pre-authorization. It shouldn't be so complicated, should it?

I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it

normal smooth booking