Not bad

The pickup and drop-off points are a bit far from the airport. The shuttle bus is quite timely though.

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds

Like: An overall great experience from start to finish. Great service, best price and a the car was clean and in excellent condition. We arrived earlier than arranged and they had a car for us within 15 minutes
Dislike: There was nothing I didn’t like

Dislike: I didn't like the distance to express pickup which was not Ace Car Rentals fault but it would be nice if they could pick up from the terminal.