The front desk staff were discriminatory towards Chinese people. They gave me a hard time when I went to rent a car and overcharged me.

Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

Quick pickup process

There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!

There was no queue, the process was quick, and the staff was very friendly.