Very satisfied, the staff were attentive and thorough, with a great attitude!

The parking lot signs are unclear, I was completely confused when picking up and returning the car. I felt like crying.

Both pick-up and drop-off were very convenient.

Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.

The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.