The staff were arrogant and rude, and there were hidden fees with forced insurance sales. After repeated negotiations with the rental company, their attitude softened somewhat, but we were still forced to buy additional insurance. This is the worst rental agency we've used through this platform. Just the international call fees to resolve our disputes cost me over 400, which was more expensive than the rental itself. One star because there's no option for zero.

Dislike: They forced me to hire an insurance even though I already had one