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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1176928335
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1176928335
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フランス、ベルギー、オランダ、ドイツ、スイス、フランス

Reviewed: Wed, Oct 3, 2018
About Europcar: 2.0 /10
初日に車を受け取るのに2時間かかった。全員が疲れた体で大きな荷物を持って空港で待っていた。KAMALという名前のレンタカー会社のスタッフが無愛想で、手続きをする際にへらへら笑っていました。私たちはボルボxc90を予約していましたが、彼は何も言わずにxc60を渡そうとしました。私はすぐに気付き、彼に言いました。彼は今はxc90がないと言ったので、同じクラスの車を提供するか、なければアップグレードしてくれと言いました。彼はシステムを探して、オーディQ7があると言いました。私はそれでいいと言いましたが、彼はその車がどこにあるのか1時間も探しても見つけることができませんでした。結局、2時間もかかって車を見つけることができませんでした。もう待てないので、私はその日はxc60で行くと言いました。次の日に交換しに来ると言いましたが、彼は最初は嫌がり、契約を交わした後は車を交換できないと言いました。私はそれを無視し、彼の問題は私が欲しい車を提供できないことだと言いました。最後は彼が話に負け、同意しました。電話番号を残し、次の日の朝から夕方まで電話をかけ続けましたが、誰も出ませんでした。仕方なく翌日の夜に空港に行き、直接スタッフと会ってやっと車を交換できました。請求書を確認すると、満タンにしたのに83ユーロの罰金を取られ、ユーロで決済すると言ったのにドルで引き落とされ、為替変換で800元の損失を被りました。このレンタカー会社は本当にひどいです!

Relevant Reviews on Europcar ROISSY PRESTIGE LUXURY CARS

Broderick Lambert

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Reviewed: Thu, Sep 27, 2018
About Europcar: 10.0 /10
Pretty good, worth renting
About QEEQ: 10.0 /10

Debby Dierser

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Reviewed: Mon, Oct 28, 2019
“Romantic Germany Trip: Neuschwanstein Castle, Black Forest”
About Europcar: 2.0 /10
We purchased insurance when booking the car online, but upon arrival at the destination, we were charged again for additional insurance without notifying us! This means we paid once to ZuzuCar, and then Eutopacar added another insurance fee of 30 Euros per day without our knowledge. This is a trap!!!

Wayne Raymond

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Reviewed: Fri, Sep 21, 2018
“Driving in Paris”
About Europcar: 6.0 /10
Not bad, just too slow.

Doreen Barrie

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Reviewed: Wed, Oct 14, 2015
About Europcar: 6.0 /10
I rented a car in France and encountered a car malfunction in Germany. I had to call France to contact the international center and then find local towing services. The car was parked at the hotel, and I gave the towing address as the hotel. After explaining the situation to the front desk, I went back to my room to wait. The tow truck driver drove around the area near the hotel, didn't see my car with its hazard lights on, and just left without asking at the hotel front desk. As a result, I had to move the car to the hotel entrance, turn on the hazard lights, and wait by the roadside for over half an hour. The city had only one office, and it happened to be a public holiday in Germany. After the car was towed, I had to go to the office the next day to get another car. The local staff only learned about the car problem when I arrived and took the car for repair. The office was small and couldn’t arrange a direct replacement, so I had to wait an hour for the repair. If the car couldn’t be fixed, I might have had to wait another hour or more for a replacement from another location.
About QEEQ: 10.0 /10

B.Masood

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Luxury | Mercedes-Benz E Class or similar
Reviewed: Sun, Sep 1, 2019
“Superbe location”
About Europcar: 10.0 /10
Attente un peu longue
About QEEQ: 10.0 /10
Top rien à dire

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