Good cars for a reasonable price - very friendly counter staff and pleasant experience overall

The car rental company is local to Thailand, with great service and cost-efficiency.

The overall service was poor. The staff responsible for picking up and returning the car were very irresponsible. We had to stand under the sun for twenty minutes when picking up the car and the same happened when returning it, which almost made us miss our flight. Fortunately, the airport queues weren't as long as they used to be. PS: We called several times but no one came. Additionally, the store recommends refueling at a Shell station, but they only have 95-octane fuel, not 91. It's better to refuel elsewhere.

The drop off point very hard to find it, we spend almost 20mins to get to the location. Staff told us will waiting for us but we still have to wait them and we very rush to check in flight, feel very tension.

Car is in good condition.

Would be better if EasyRentCars can assist customer to contact the rental company directly rather than just providing the vendor contact number for certain enquiry.

Im super happy with overall process....

I will be next easyrentcars member... extremely happy...