No fuss - good and pleasant experience.

The car had many scratches, and the staff who gave us the car was very impatient when we asked to mark them. More Chinese signs would be helpful to avoid language barriers.

The pickup process was good, but when returning the car, there was a scratch on the vehicle. The woman at the company store was quite dramatic and did not speak Chinese, so we had to communicate in English. They insisted on charging me, claiming to have given me a 50% discount, and I ended up paying 4280 THB. Back home, a similar paint job at a dealership would cost no more than 500.

The staff are very friendly, and the car pickup and exchange process is very fast, all done at the counter near the airport entrance.

Not too bad

Easy to use, hope more bouns and promotion for members

National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats. After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left). On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).