Nothing to say about the online service. The problem is the way rental co work at the pickup level.

Very satisfied

You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

au début nul pas très bien accueilli, attendu plus 1h pour avoir notre voiture. heureusement qu' après nous sommes tomber sur une jeune femme fort sympathique qui nous a trouver nitre voiture qui nous attendais depuis 1h. chercher l erreur.

très bien, je recommande

I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.

Good

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.