Despite the short notice of my booking, the car rental experience per ce was amazing.

The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties.

Average

The staff kept asking for tips, which was very frustrating. Even after giving some, they complained it wasn’t enough and were very demanding. It was quite annoying, so I firmly refused.

The cars seem to be quite limited, it took nearly 2 hours before I could get one, forcing me to drive at night. But I got a free upgrade, which was good luck and worth mentioning. The quality inspector had a good attitude and was easy to communicate with.

I previously used Europcar in Turkey. Their service was excellent and it's a trusted big brand. When picking up the car, the staff carefully inspected the exterior and interior with me and made detailed records on the rental agreement.