Insurance more expensive than rental, car picked up at night it was dirty and staff useless

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

The car was very new and clean

The whole process was fine.

Pick up takes too bloody long!!!!!! Too lo g winded process.

Could have mentioned at time of booking that Ace is at the Goldcar desk

Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.