Not many people, orderly queues, excellent service.

Due to a lack of understanding of the vehicle model, the seven-seater model booked on the reservation page could only accommodate 5 people if it carried four large suitcases. Upon arrival, we had to upgrade the vehicle at an extra cost, initially quoted as $90 per day but negotiated down to $45 per day. This was not a good experience for the user, and there was also aggressive promotion of additional insurance. However, the car we eventually used was very good, and the return process was quite convenient.

The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.

It's okay

Overall, it's pretty good. In the morning, there are quite a few cars available, offering lots of choices. However, most have over 40,000 miles on them. Switching cars midway is convenient, although you might need to wait if there are no cars available. Aside from that, I'm satisfied!