Unexplained charges. Paid the full amount on the app, but was charged the full rent again at pickup. After negotiating upon return, they agreed to refund, but it will take three months! Multiple attempts to resolve it were unsuccessful!

AVIS is a very professional car rental company. The counter is right at the exit of Chiang Mai airport. Even though I don't understand English, I quickly completed the procedures. The staff at Phuket airport were also very professional when I returned the car. It was an enjoyable car rental experience.

The staff at the rental point did not speak Chinese when I picked up the car. After a brief English introduction, they asked me to sign. However, when I returned the car, a staff member who spoke Chinese was quite helpful.

Please make sure to get your driver's license translated before driving.

Pretty good.