They charged me extra at pickup, forced me to pay an additional $235 for insurance. The front desk service was terrible.

Don't list Jeep Grand Cherokee if it's not actually available.

Very good, the vehicle was in excellent condition with a wide range of choices.

The key issue was that we had to pay a $2 parking fee when picking up the car!

Super convenient, both picking up and dropping off the car were very quick. The car was ready when we arrived, so we got it immediately; returning the car was just as simple, handing over the keys took less than a minute. I opted for the prepaid fuel option, only to later realize that any leftover fuel wouldn't be refunded. So, if you don't mind the hassle, it's better to pick up and return the car with a full tank, rather than prepaying for fuel.