CAR RENTAL REVIEWS ON FOX RENT A CAR IN LOS ANGELES

Car was excellent. Thank you. Customer service was slow and tedious.

We had to wait in line for over an hour. The man who helped us wasted lots of our time, made us feel bad for not buying their gas, wouldn't believe me when I told him we had insurance already. Made me call my insurance guy but then wouldn't talk to him to confirm my insurance. Pushed and pushed us to buy their insurance, even though I already had my own.

Waited nearly an hour

The airport drop off shuttle was late, other than that had a good experience overall

My car experience was good but the representative charge me for insurance when I decline it.

I love EasyRentCars

Not sure why this agency has bad reviews. Other than a little longer wait than expected, the process was smooth with no unexpected charges.

I found the best price on this site

Very slow pickup by the shuttle. I watched multiple shuttles go by for the competing brands before 1 FOX shuttle finally showed up. At least a 20 minute wait. Check in was quick with no one in line, friendly staff. After check in had to wait another 10 minutes for the car to be brought up for me to accept.

Upon arriving at FOX to pick up our $205 booked rental, we were assured an 'economy category' 4 door vehicle would not have enough room for 2 adults, 2 children, 2 suitcases and a backpack; we would have to upgrade to a 'full size category' vehicle. We were also notified they do not accept third party auto insurance, so purchasing rental insurance through them was mandatory. And on top of that, there was an added $150 deposit. So, we went in planning on spending the quoted booking price (a little over $200), and ended up with a $558+ bill, IF $150 deposit actually gets refunded. As my husband was signing papers, I did another search on easyrentcars.com, this time for a full sized car, plus added insurance, with everything else the same, the price should still only have been $275. I fully believe FOX is adding random charges and fees, and extra tax to Jack up their pricing.

Easy to use

They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.

I was disappointed with Fox Rent a Car. Booked a full size car (Toyota Camry) but got a regular size sedan which gave problems. Had a flat tire. No spare tire in the car. Wasted an entire day getting it fixed.

Thrilled at how quick the pick up process was. More than enough staff behind the counter.

The rudest and dishonest people that I ever deal with, taking advantage of people and charge them without their authorization, under a very busy, hot and long line of waiting to get to the counter they ask you to sign a paper that is totally opposite of the verbal agreement, i specifically told them that I do not need any of their extra protection or liability insurance, yet they charged me extra and accused me that I signed the paper agreement without noticing of those charges. I am trying every day to call them and talk about my issue but the line is always busy and no matter how long you are waiting you could never reach to customer service.

I've made a payment far above the amount already agreed.

The price shown on online booking was different from the counter.

none

Vehicle had a strong scent of marijuana!

The car was great.

Easy to use

I believe they scam people with charges

Waited to long for shuttle to pick me up, waited to long inside FOX to get vehicle, vehicle was dirty. Waited to long for shuttle to pick me up and bring me back to airport. Just terrible. !!

Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!

Convenient shuttle pick up and drop off from the airport was extremely helpful. Friendly staff, easy rental process, and return of vehicle was super easy....made it to the airport in plenty of time.

Super easy process.....app was convenient!