Suria is good but their office is in KLIA Terminal 1, people landing at T2 need to move to T1 for collection. Suria representative will pick up from T1.
One clause that i didn't like is the off timing pick up and drop off charges which is bit more.
About QEEQ:8.0/10
The pricing is bit high but has to be satisfied with the service.
Car was good. Staff was good. Pick-up at klia2 to klia1 was good , and vice versa.
Best if they could set-up a office at klia2 for those who lands at klia2. Just a suggestion
About QEEQ:8.0/10
For KLIA , there was no option to choose between klia1 & 2.
The car is in tip top condition. The pick up was very smooth. The dealer is very friendly. Instructions are very clear. Handover process is exceptionally great.
The staff are friendly and guided me thru. Car is in good condition. They answered each of questions patiently and explained clearly. Will definitely recommend others.
Really smooth transaction. They will pick you up at the arrival point and drive you to the office. Really 5 star service. Staff guides you on the process of returning the car. First ever car rental in kl and had a really wonderful experience with them. Thank you guys
As a tourist from Hong Kong, it was convenient that the staff could speak Mandarin and Cantonese. The vehicles were new and clean, and the staff were polite. The process for both picking up and returning the car was quick. They also provided useful tips for driving on the road. I will definitely rent from them again next time.
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided.
All the best to Vickey and SURIA.
About QEEQ:10.0/10
The location of SURIA provided on EasyRentCars was a bit confused. It shows it is available to get car from KLIA2 but actually SURIA is only located at KLIA, which mislead me to cancel and reorder.
They gave us a very old car when we picked it up, pushed us to buy a toll card that they didn’t take back when we returned the car. Added extra charges during return and we couldn't find anyone for a long time.
It was clearly stated that the car should be returned with a full tank, but when I picked it up, the fuel level was very low. Since I was not familiar with the area, I missed a gas station and had to look around frantically. I found one eventually, but it was closed. I was worried about running out of gas and it took me almost an hour to find another station.
Service from SRC was simply amazing
Great communications and staff was extremely efficient.
Car was on the older side,but in decent condition. I was hoping for a newer car.
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