CAR RENTAL REVIEWS ON EUROPCAR AT BRISBANE AIRPORT, BNE

The handover process was swift. As soon as you exit the airport, the counters are on the right-hand side.

Excellent service, timely replacement of the vehicle.

Got upgraded to a SVU/ larger car than the one we booked. Very competitive price.

Overall service was fine. They replaced the car immediately upon request.

Easy pick-up and drop-off procedures, friendly service.

Like: Got a 1.4lt turbo Golf automatic. A great little car, solid feel on the road and not bad economy.
Dislike: Nothing. Quite happy with the rental.

Convenient and fast

The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication

Great customer service on pick up.

Very happy will definitely use again.

Polite and friendly

good counter staff

Like: Service

Like: The upgrade to a BMW for a low additional fee with unlimited kms and same insurance
Dislike: Additional fees not disclosed which added up to $30-$40

Annoyed that they hit you with extra insurance sales talk as explain that I have booked through another party and hard to sort out insurance if anything goes wrong

Dislike: Info from Easyrent not clear about passing on the rental to Europcar. Made it confusing when picking up car.

清潔で新しいトヨタの車でした。 簡単に車を見つける事が出来るし、初めて外国でレンタカーを使いましたが、問題なく運転でき、返却出来ました。また利用したいです。

It was busy at the counter but staff were quick to try and sort people out. We paid for a sat nav as extra with them and it was pretty useless and we relied on our phone for maps the whole trip. otber than that all smooth.

Easy to rent and return, but no Chinese service

Very good

Car had not had its interior cleaned. Rubbish in the car from a previous customer (water bottle, hire car signage etc)