EUROPCAR CAR RENTAL REVIEWS IN FRANCE

Service client irréprochable avec Sylvie (Europcar Roissy CDG).

車は最新の車両で極めて快適でした

ポイントの付与が不明確。また保険の要否が分かりにくい。ダイヤモンド会員のメリットが分かりにくい

This location is hard to find. Late pick-up incurs very high fees. Hidden charges apply.

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

No cars available at the store and forced to upgrade by paying more! I had no choice but to accept. The replacement car was in poor condition and had low tire pressure, requiring daily inflation. They inexplicably charged me 194 euros when returning the car.

Quite satisfied

Due to a driver's license issue, I couldn't pick up the car on the scheduled day. The rental company canceled the order for free.

Car was in excellent condition but was not clean expecially the front windscreen

Low mileage, very new car

First time using, worked well, easy to use and enjoyed the discount voucher

Pretty good

It's okay, but they can't speak English.

The service attitude was alright, but they misled us into additional consumption and deceived customers.

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The car I collected did exceeded my expectations, it was a Fiat 500XL SUV. Really thankful for the slight upgrade to compact SUV. However, the vehicle has a rather small boot space, exterior not cleaned and a dent probably cause by previous users. This did not affect the overall experience much, but would have been perfect if met. I booked a compact Toyota Corolla or similar but Toyota Corolla was unavailable. I thought getting the car could be faster. The counter staff kept recommending last minute add-ons(gas refuel service) and car upgrades(which could be nice if the price is even cheaper). Hence. Counter staff needs to be more efficient especially if there are long queues, please keep it under 20mins each customer. Return car was swift and perfect! I also manage to kept the vehicle clean and refuelled the petrol, thereby no problem at all. The car return lady at NICE airport return centre was extremely efficient and friendly. Please pay more attention or treasure such staff. She is a Chinese national and she really made my day.

The booking platform was easy to navigate and gave me the best deal I could find at the moment, partly due to the membership I had to sign up too. Didn’t manage to experience the price drop protector. QEEQ.COM could have been better if the insurance coverage is better communicated to the car rental company. After all, customer still need to verify again at the counter even though I bought the full insurance package. Why can’t it be reflected on the car rental company’s system when we completed our booking on QEEQ.COM? It would be the best for customer if QEEQ.COM can actively be involved in insurance claim and remain reachable contact 24/7 support. Customer really need the peace of mind when travelling overseas, the support received(after service) is paramount after booking is done on your platform. Even though I did not need to do any claim this time, a little effort to support your customers is always appreciated.

Despite having purchased full insurance through the rental platform, they charged extra insurance fees without any explanation, and emergency rescue fees were also listed on the bill.

The service was excellent

Très déçu par le personnel du guichet qui ne respecte pas l'horaire d'ouverture de l'agence. Arrivée à 8h15 au lieu de 8h...

They replaced it with a gasoline SUV, which was excellent.

Nice new car which met all our requirements

Easy process to book as ussual

Very courteous, friendly staff.