CAR RENTAL REVIEWS ON CENTAURO AT MADRID–BARAJAS AIRPORT, MAD

Fueron muy amables. Les comenté que iba a llevar una silla de ruedas y me dieron un coche de categoría superior sin pagar más

Fue muy sencillo hacer la reserva

The Centauro Star should have more control o ver 3rd party contracts. Especially if the customer has made an error which has a simple solution by amending the contract

The staff was good and very helpful in the counter and drop off. My only two "remark' are that I booked a Renault Megane and equivalent. And, I have a Fiat Tipo that I do not think it is at the same level. the second one is that one of the shuttle drivers did help us with the luggage. We have not only to load the suitcases in the van, but also to open and close the back door to do it....

Long waits for checkin. Chaotic checkin and checkout procedures. Charged more than my agreement stated (multiple extra deposits). Long ride to-from airport, and shuttle service limited. Overall, the hassle was not worth the savings.

Dreadful drop off. no parking, big queue.

Se hizo un cambio de coche , rentamos un Opel Grand Land, y nos dieron un 2008, el cuál tiene menos espacio en la maletera. Lo demás todo bien. Buen servicio. Un detalle , los baños del local no estaban en servicio

Muy práctico y eficiente.

The car is new, but the location is very far from the airport. Shuttles run every half hour, making it inconvenient for those in a hurry.

All the services were excellent.

The process was perfect.

pésima atención. No me entregaron el coche.

This is the second time renting from them, always friendly and kind.

Generally satisfied, but the process was a bit slow.