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Last updated on: December 20, 2024
19Rental Locations
10Airport Locations
Map View of Car Rental Locations in Vilnius
Europcar
7.1/10
Alamo
9.2/10
AVIS
8.0/10
Panek
4.8/10
GREEN MOTION
6.2/10
CARSRENT
8.3/10
Keddy by Europcar
9.9/10
Budget
7.9/10
Reviewed: August 7, 2024
Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.
Reviewed: February 25, 2019
Friendly check-in staff. Offered deals relevant to me. Great service. Thanks
Reviewed: August 17, 2018
There were scratches before, but they acknowledged it when I returned the car.
Reviewed: August 15, 2018
The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!
Reviewed: May 23, 2019
I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.
Reviewed: October 12, 2023
The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.
Reviewed: June 8, 2017
The pickup and replacement process was relatively fast.
Reviewed: October 2, 2023
Service was average. The main issue is the requirement for an IDP; a standard Chinese driver's license with a translated copy is not accepted—not at all! This was not mentioned on the rental platform! Even though we purchased insurance online, they didn't recognize it. Moreover, they didn't accept the Chinese driver's license, and we had to pay nearly 100 euros extra per day for additional insurance to get the car!
Reviewed: July 14, 2019
There is only one staff member, and the company attracts customers with low rental prices but then adds many extra charges.
Reviewed: November 24, 2018
They unjustly charged a deposit. Both the rental company and I spent a long time communicating multiple times before they finally provided the so-called damage charge proof.
Reviewed: May 30, 2023
The vehicle model didn't match the booking (got a KIA), and the car was handed over at the roadside instead of at the store. I didn't receive any notification, and it took me an hour to contact the rental company. The overall experience was poor. When returning the car, I was charged an unreasonable amount for fuel because I didn’t fill up the tank.
Reviewed: February 16, 2020
Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.
Reviewed: September 10, 2019
The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.
Reviewed: August 1, 2019
The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.
Reviewed: June 6, 2019
I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes
Reviewed: October 16, 2019
The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.
Reviewed: October 5, 2019
The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!
Reviewed: September 6, 2019
the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.
Reviewed: August 14, 2019
La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.
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