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Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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September 18, 2024
Destination: Bourgas
I waited in a queue for ages to return the car and in the end gave up and went and found the guy in the car park and got him to check it there and then otherwise I would’ve missed my flight
View moreJuly 18, 2024
Destination: Sofia
The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.
View moreJuly 6, 2024
Destination: Sofia
The service was great, no extra fees, and the car was brand new.
View moreJuly 5, 2024
Destination: Sofia
Overall service was okay. During the return, the staff were almost using a magnifying glass to check for any scratches. Luckily, I had taken a video and detailed photos at the time of pickup. However, it was quite time-consuming.
View moreJuly 2, 2024
Destination: Sofia
Very satisfied, the car was also great.
View moreJune 19, 2024
Destination: Sofia
Very satisfied
View moreMay 31, 2024
Destination: Sofia
The company aggressively pushes customers to buy insurance that costs ten times the rental price. If you don't accept it, they won't rent the car to you, and your original payment is non-refundable.
View moreApril 24, 2024
Destination: Sofia
Very helpful and smooth transaction Accidentally booked the wrong terminal for pick up but managed to change drop off to correct terminal without any fuss Car was smart with intelligent driving guide that steers the vehicle to the road markings - good to have when you are driving abroad Car hire price was half price of direct booking with Europcar
View moreMarch 13, 2024
Destination: Sofia
The service attitude was great, and the car pickup process was relatively fast. The car model was not the original Ford Focus I booked, but a Suzuki. The car condition didn't look very good, but it had no issues running and was quite fuel-efficient.
View moreJuly 21, 2023
Destination: Sofia
Muy buena atención y servicio. El auto super cómodo y económico.
View moreJuly 3, 2023
Destination: Sofia
Everything went well
View moreJune 29, 2023
Destination: Sofia
The pick up process was slow. We had to wait for the car for 25 minutes. The car was beat up and we had to go over a lot of dents and kinks. The car wasn’t clean on the outside, and the Soundsystem didn’t work properly. The inspection up after the drop off, went OK.
View moreMarch 31, 2023
Destination: Sofia
The return store had serious issues. They didn't receive the return date and time I filled out on the rental website. As a result, they closed early, and there was no one to assist me with the return.
View moreNovember 9, 2022
Destination: Sofia
le minibus était parfait, la sympathie au guichet était absente et le delà de traitement pour recevoir la voiture a pris plus de une heure
View moreOctober 8, 2022
Destination: Sofia
Long queues but great staff when you go to the desk. Many dings in the car were not shown on the handover sheet but they were patient while we pointed them out. Just as well as they went through looking for damage in great detail when we returned the car at the end of the rental period. Car had done 80,000km but in great condition and drove well.
View moreSeptember 28, 2022
Destination: Sofia
thanks
View moreAugust 22, 2022
Destination: Sofia
Everything was great. Car was new and clean. Stuff was very helpful. The paperwork upon receiving the car was a bit much and took some time.
View moreAugust 9, 2022
Destination: Sofia
Took a long time to get the car when in the car park (only one staff member who was busy. Very friendly staff!
View moreApril 25, 2022
Destination: Sofia
The desk was manned out of hours for us to collect our car. Very helpful member of staff and the entire process was incredibly easy
View moreOctober 29, 2021
Destination: Sofia
Due to flight rescheduling, QEEQ and the local store both called to confirm. They arranged for someone to wait until our flight arrived in the evening so that we could pick up the car smoothly. When returning the car, the designated parking lot was full. After communicating with QEEQ customer service, we parked in the regular airport parking area and the parking fee was waived. Fantastic service!
View moreApril 8, 2021
Destination: Sofia
Do not rent from this company. They charged my credit card multiple times, and I had to dispute the charges with my bank. I rented a car in May 2019, and today they fraudulently charged my credit card again.
View moreOctober 27, 2020
Destination: Sofia
I would like to say many thanks to staff on during the procedure of pick up and drooping the car - Mr. Hristiya and Mr. Ivan , excellent and well done. Ovanes Terziyan
View moreJune 5, 2020
Destination: Sofia
Forced insurance purchase. Very poor service attitude.
View moreMarch 13, 2020
Destination: Sofia
The stuff in the desk are thieves!!! They charged $514 from my credit card when they took it for the deposit procedure. I asked twice what is the purpose of using my card, and they replied it is only for deposit in case I damage the car. Be aware- this is a fraud!!!
View moreFebruary 14, 2020
Destination: Sofia
the car was spacious and well maintained. There was a smoking scent in the car (unfortunately normal thing in eastern europe). all and all very good experience.
View moreJanuary 12, 2020
Destination: Sofia
I was offered a great deal on an upgrade to a luxury vehicle.
View moreDecember 10, 2019
Destination: Sofia
NO NOS HAN DEVUELTO TODAVÍA LA FIANZA DEPOSITADA DE 425€ Y ya han pasado 2 días !!!!!!
View moreNovember 4, 2019
Destination: Sofia
very good!
View moreNovember 2, 2019
Destination: Sofia
There wasn't much of a queue upon arrival. The explanation was fairly clear despite the counter staff's average English. Their attitude wasn't very enthusiastic, but they weren't overly pushy with sales either.
View moreOctober 10, 2019
Destination: Sofia
The car did not fully meet my expectations, because on my way to my destination the engine reduced power (and it was not clear why) and that is annoying when driving in the mountains. The staff was very committed and helpful. The last day I rented the car I saw that something hit the car, they had a look and were happy I reported this and did not charge me for that.
View moreSeptember 13, 2019
Destination: Sofia
Great service from greeting us at the airport all the way throughout the rental period Car was good and they even gave us a bigger car than the one reserved
View moreSeptember 11, 2019
Destination: Sofia
Awful old dirty damaged car with a bad smell
View moreSeptember 10, 2019
Destination: Bourgas
toujours des voitures neuves et recentes. je loue que chez eux
View moreSeptember 9, 2019
Destination: Sofia
The best renter agency ever
View moreSeptember 8, 2019
Destination: Sofia
Greenmotion is OK. Easy rent may be good that I did not neet to use car insurance
View moreSeptember 7, 2019
Destination: Sofia
The staff waited for us at the airport and took us to their bureau, where we quickly reviewed the state of the car, completed the paperwork and were ready to go. The Citroen C3 was almost new. We returned the car at the off-airport site and the check-out was fast and corteous.
View moreAugust 20, 2019
Destination: Sofia
They are not at the airport. You have to wait for a shuttle that takes forever. They have all kinds of scams like charging you extra for the obligatory road tax sticker that is on every other rental car. Also they charge 25 EUR to CLEAN the car.
View moreAugust 20, 2019
Destination: Sofia
Everything perfect!
View moreAugust 17, 2019
Destination: Sofia
None
View moreAugust 16, 2019
Destination: Varna
Lovely car and excellent service at a very reasonable price
View moreAugust 15, 2019
Destination: Sofia
Interrent's staff was quick and efficient. The car was in a great condition, almost brand new. Would use this company again in the future.
View moreAugust 9, 2019
Destination: Sofia
Easy to organize with.
View moreJuly 30, 2019
Destination: Sofia
Very impressed with the car we received. We were upgraded and the vehicle was almost brand new with only 1000km on rhe clock. Would definitely use again.
View moreJune 30, 2019
Destination: Sofia
The drop off location was difficult to find as it appears to be in the Turkish Airways pavilion. Once inside the parking structure it was difficult to find the parking spaces. Also, having the fuel tank at half full when picked up almost ensures that I am going to spend more than necessary refueling the vehicle.
View moreJune 26, 2019
Destination: Sofia
Short waiting time, quick rental process
View moreJune 24, 2019
Destination: Sofia
Car was great but everything else was a disaster. The stuff knew I was running late for a flight and found a way to extort money from me when I returned the vehicle. Now I know why their prices are so low. They make up that with crazy charges when you return the car. I have rented tons of vehicles over the years and I have never seen anything like this. It is absolutely crazy.
View moreJune 22, 2019
Destination: Sofia
I would never use them again. Spent one hour waiting on bus station in Bulgaria for pick up (called them 3x) with our two kids (5 and 7). Once we got to the office they told us we have to pay additional 20 Euros per day! We were trapped and tired and ended with smaller car and paying additional 140 on top of our 85! We couldn’t believe the way this camping does business! So disappointed. Our vacation started so horribly because of this!
View moreJune 22, 2019
Destination: Sofia
Content d'avoir filmé l'inspection du véhicule au pick up. Cela m'aura évité de payer une égratignure que l'employé n'avait pas inscrite au ramassage.
View moreJune 20, 2019
Destination: Sofia
Had to wait a little bit
View moreJune 16, 2019
Destination: Sofia
The counter staff were very helpful and professional.
View more